UK Delivery & Returns

It’s so EASY to buy your shoes for bunions from us!

If you are hesitant about ordering shoes online, the Sole Bliss team is more than happy to deal with any enquiries by telephone on +44 (0)1923 227400.

Ordering from us is easy:

1. We’re fast!
If you place your order before 3pm, it should be despatched the same day and delivered the following working day by DPD, or in 1-2 working days and by UPS for customers in Northern Ireland. Orders placed after 3pm will be despatched the following working day and delivered the day after that (allow 1 extra day for Northern Ireland customers.) 
Saturday & Sunday delivery is available for mainland UK customers only. Orders must be placed before 3pm on Friday. 
Any orders placed after 3pm on Friday will be despatched the following Monday and delivered on the Tuesday.

2. Not quite right? Not to worry.
We hope you love your shoes as soon as you try them on, but if you need to exchange them or get a refund, you have 14 days to do so. Shoes must be returned to us in a resaleable condition and should only be tried inside in a carpeted area. You will have a returns labels inside your parcel when it arrives. UK returns are free with DPD or Royal Mail when you take your parcel to a DPD drop-off point* or Post OfficeLocate your nearest DPD drop-off point here. Simply stick the returns label that came with your shoes on to the front of your parcel and hand it over to the drop-off point. Proof of postage is not required as the labels are already in the DPD or Royal Mail system.

* We are regrettably unable to offer free returns to customers in the Channel Islands. 

3. We’ll fulfil your request quickly.
Once we have your shoes back (which usually takes no more than 2 working days), we aim to exchange them for the correct size and send them right back to you within 2 working days. If you need a refund, we will process it within 2-3 days of receiving your return and notify you of its completion via email. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account.

Our Returns Address is: Sole Bliss c/o Lisa Kay Ltd, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY

  Standard Delivery Expedited Delivery
UK* (excl. Northern Ireland) £5.95
Next-day delivery with DPD
*Channel Island, Isle of Wight & Isle of Man
3-5 working days with Royal Mail Signed-For
£9.95
Saturday & Sunday delivery with DPD
*Customer in Channel Islands, Isle of Wight &
Isle of Man who require an expedited service,
please contact us on 01923 227400
UK orders over £240 FREE
Next-day delivery with DPD
£9.95
Saturday & Sunday delivery with DPD
*Customers in Channel Islands, Isle of Wight
& Isle of Man who require an expedited service,
please contact us on 01923 227400

 

Northern Ireland

  Standard Delivery Expedited Delivery
Northern Ireland £5.95
1-2 working day delivery with UPS
N/A
Northern Ireland orders over £240 FREE
1-2 working say delivery with UPS
N/A


 

Additional Delivery Information

Delivery delays do sometimes occur, so please wait 3 working days after despatch before contacting us about your order. Orders with multiple items may be despatched from both our distribution centre and our Sole Bliss store. In this case, you may receive a separate despatch confirmation email and tracking number for each shipment. You will only be charged delivery costs once per order.

If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0)1923 227 400 Monday-Friday, 9.30am-5pm.

Tracking: When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

Please note: We do not deliver to PO Box addresses.

Additional Returns Information
Ensure you return your item(s) within 14 days of receipt. The goods must be returned unused, in their original, undamaged packaging.

If, for any reason, you are unsure about the fit of shoes you have ordered, please ensure you contact our Customer Care team for advice before wearing the shoes outside. 

Complete the returns form enclosed with your item(s) and place the completed returns form in the parcel.

Attach the printed DPD or Royal Mail returns label that you received in your parcel to the front of your package.

Alternatively, you can return your items to us via a reputable delivery service or courier of your choice. Please note that Sole Bliss cannot accept responsibility for any items lost by third-party delivery companies or couriers.

Online purchases may only be returned to our warehouse, not to our store.

Our Returns Address is: Sole Bliss c/o Lisa Kay Ltd, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY

We are unable to process returns for items purchased in-store. If you bought your Sole Bliss items from our shop or from one our partners, and are unhappy with your purchase, please return them to the shop you bought them from.

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