We are committed to protecting your privacy online.
Why we collect your data
We want to give you the best possible experience with Sole Bliss and the data we hold about you helps us to expedite and personalise our service to you.
When do we collect information?
We collect your information in various ways, whether online or by telephone when speaking to one of our customer service representatives. This can be by inputting your contact details when:
- Placing an order and/or enquiry
- Filling in the ‘contact’ form Subscribing to our mailing list
- Engaging with us on social media
- Participating in a survey Entering a prize draw or competition
The Information we collect
We do not pass or share your information on to any external companies. Any information we hold is confidential. We do not hold excessive personal data. The most information we collect from you is when you place an order with us. This includes: your name, email address, contact telephone number, home address and delivery address. We do not retain any payment information.
How we use this information
The information we obtain from you is used in numerous ways to give you the best service.
- To respond to any questions or comments
- To tailor our services to your requirements
- To show you advertisements that you may be interested in
- To send you relevant emails/ updates about particular products
Depending on how you access the Sole Bliss website, we may use “cookies” or similar technology to track and record log data. “Cookies” are small files that are stored on your computer that can improve your experience when using the website. These can be accessed by the web server or your computer. This enables the server to deliver a page that is tailored to the user. Online security is always a concern, nevertheless Cookies don’t present a threat to privacy as they can only be used to log data that the user has voluntarily provided or that the web server already possesses.
For more information on Cookies, visit http://www.whatarecookies.com/
We may gain technical information when you visit our website. Often, we can collect information about the device you’re using, the browser you’re using and device settings. This however depends on your device settings to determine how much access we have. To understand more about the information your device makes available to us, please directly contact your device manufacturer or check the policies on their website.
Our server automatically stores user data (log data) each time they use the Sole Bliss website. From this log data, we may be able to obtain your browser types and settings, the time you spend on the website, how you navigate through the Sole Bliss website and Cookie data.
Through our email flyer server, Klaviyo, we collect minimum personal information including your name and email address. Users can subscribe to our regular email flyers at their own discretion through the website.
If you would like to unsubscribe from our mailing list, please contact us on firstname.lastname@example.org or call email@example.com
We regularly post content on Instagram, Facebook, Pinterest & Twitter to promote our brand awareness and to engage with you. We will not post any information on our social media channels about any customer without their prior consent. Please find the legal policy for each channel listed below: