FREE UK DELIVERY OVER £200 - FREE UK RETURNS - SHIPPING WORLDWIDE
+44 1923 227 400
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FREE UK DELIVERY OVER £200 - FREE UK RETURNS - SHIPPING WORLDWIDE
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Privacy Policy

Privacy Policy

We are committed to protecting your privacy online.

This privacy policy explains how we protect your personal information and data online, so that you can feel confident and happy to use our website. Your trust is very important to us. Please enjoy browsing the Sole Bliss website. If you have any questions, please contact us on info@solebliss.com or call us on +44 (0) 1923 227 400

General Information
This website is run by Sole Bliss Limited (“we” and “us”). In compliance with the Data Protection Act 1998, you have full control over the information we store and the information you receive from us. This Privacy Policy explains the information Sole Bliss Limited collects, how we use it and what choices you have so you can experience the best service.

Why we collect your data
We want to give you the best possible experience with Sole Bliss and the data we hold about you helps us to expedite and personalise our service to you.

When do we collect information?
We collect your information in various ways, whether online or by telephone when speaking to one of our customer service representatives. This can be by inputting your contact details when: - Placing an order and/or enquiry
- Filling in the ‘contact’ form Subscribing to our mailing list
- Engaging with us on social media
- Participating in a survey Entering a prize draw or competition  



    The Information we collect
    We do not pass or share your information on to any external companies. Any information we hold is confidential. We do not hold excessive personal data. The most information we collect from you is when you place an order with us. This includes: your name, email address, contact telephone number, home address and delivery address. We do not retain any payment information.

      How we use this information
    The information we obtain from you is used in numerous ways to give you the best service. - To respond to any questions or comments
    - To tailor our services to your requirements
    - To show you advertisements that you may be interested in
    - To send you relevant emails/ updates about particular products  



      Cookies Data
      Depending on how you access the Sole Bliss website, we may use “cookies” or similar technology to track and record log data. “Cookies” are small files that are stored on your computer that can improve your experience when using the website. These can be accessed by the web server or your computer. This enables the server to deliver a page that is tailored to the user. Online security is always a concern, nevertheless Cookies don’t present a threat to privacy as they can only be used to log data that the user has voluntarily provided or that the web server already possesses. For more information on Cookies, visit http://www.whatarecookies.com/

       

      Device Information
      We may gain technical information when you visit our website. Often, we can collect information about the device you’re using, the browser you’re using and device settings. This however depends on your device settings to determine how much access we have. To understand more about the information your device makes available to us, please directly contact your device manufacturer or check the policies on their website.

      Log Data
      Our server automatically stores user data (log data) each time they use the Sole Bliss website. From this log data, we may be able to obtain your browser types and settings, the time you spend on the website, how you navigate through the Sole Bliss website and Cookie data.

      Email Flyer
      Through our email flyer server, Klaviyo, we collect minimum personal information including your name and email address. Users can subscribe to our regular email flyers at their own discretion through the website.

      Klaviyo Privacy Policy

      If you would like to unsubscribe from our mailing list, please contact us on info@solebliss.com or call customercare@solebliss.com

      Social Media
      We regularly post content on Instagram, Facebook, Pinterest & Twitter to promote our brand awareness and to engage with you. We will not post any information on our social media channels about any customer without their prior consent. Please find the legal policy for each channel listed below:
      - Instagram
      - Facebook
      - Pinterest
      - Twitter

      Further Information If we make amendments to our Privacy Policy, please note that this page will be updated.

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      How Delivery Works
      1

      As soon as you place your order, you will receive an Order Confirmation email.

      2

      If you order before 12pm (Mon-Fri), your shoes will be dispatched the same day and delivered the following working day.


      Orders placed after 12pm and on Saturday & Sunday will be dispatched the following working day and delivered the day after that.

      3

      On the day of delivery, you will receive an email from our courier DPD providing you with a 1-hour timeslot for delivery.

      4

      Receive your parcel and try on your shoes!

      5

      Returns & Exchanges are always FREE! You will receive a free returns label inside your parcel, and you have 40 days to return your shoes to us.

      Shipping Worldwide

      We ship to your country! For more information on international shipping, please visit Delivery & Returns page.


      Call Us

      If you are hesitant about ordering shoes online, the Sole Bliss team is very happy to deal with any enquiries by telephone on +44 1923 227 400, Mon-Fri 9am-5pm UK Time.


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