Speedy Delivery
Fast & Free UK Returns
Shipping worldwide
It’s so easy to order and return shoes with Sole Bliss!
If you are hesitant about ordering shoes online, the Sole Bliss team is happy to help with any enquiries by telephone on +44 (0)1923 227400 or by email on customercare@solebliss.com.
Please see below for delivery & return information by location:
It’s so EASY to order with Sole Bliss!
United Kingdom
We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 1-2 working days later. Orders placed after 12pm will be despatched the following working day. (Please allow 1 to 2 extra day for Northern Ireland & channel Island customers.)
Trying on your Sole Bliss shoes.
We offer 30 days from the day that your order arrives with you to try on your new shoes. We encourage you to use as much of this period as you need to try your shoes inside on a carpeted area only to ensure they are comfortable before wearing them outside. Any returned shoes that show signs of wear will not be accepted.
If you are unsure of the fit, style or size - or something just isn't feeling quite right - please do not hesitate to contact our helpful Customer Care Team by telephone on +44 (0)1923 227400 or by email on customercare@solebliss.com
FREE Returns & Exchanges.
We hope you love your shoes as soon as you try them on, but if you need to exchange them or return them for a refund, you have 30 days to do so. All orders containing discounted items must be delivered back to Sole Bliss within 14 days.
UK returns are FREE with Royal Mail. You will receive a returns form and a returns label inside your parcel when it arrives. To return your shoes, simply fill out the form and place it inside the box, then attach the returns label to the outside and take your parcel to your nearest Post Office. Please retain the receipt from the Post Office as your proof of postage and tracking number. The first return label in your order is free. If you later decide to return additional items from the same order, we will deduct £5.95 from your refund. Please note if you choose to use Royal Mail Parcel Collect we will not be held responsible for any issues with the Parcel Collect service.
Shoes must be returned to Sole Bliss within the specific returns period and must be in a resaleable condition. All items must be returned in their original shoe box for both exchanges and returns. Any returns received without original packaging will incur a £5.95 deduction from your refund. Please do not try to remove the insoles of our shoes, as this will make the shoes non returnable.
We’ll fulfil your request quickly.
Please allow 3-5 working days (from the day your return gets back to us) for your Exchange or Refund to be processed. If you request an Exchange, your shoes will be despatched within the following 1-2 working days. If you request a refund, please allow a further 7 working days (depending on your bank) for the funds to appear in your account.
Additional Delivery Information
Delivery delays do sometimes occur, so please wait 3 working days after despatch before contacting us about your order.
If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 within 14 days of delivery so that we can assist you promptly, Monday-Friday, 9.30am-5pm.
Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Please note: We do not deliver to PO Box addresses.
Additional Returns Information
Please note that should you wish to use an alternative courier or delivery service to return your shoes to us, you are responsible for the items until they reach our returns hub. We cannot accept responsibility for missing packages sent through alternative delivery companies.
Our Returns Address is:
Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY
P&P Charge:
Our delivery fee of £5.95 is Non-Refundable
Gift Vouchers:
Please note that purchased Gift Cards are Non-Returnable and Non-Refundable
| Location | Delivery |
|---|---|
| United Kingdom |
£5.95 for orders below £200 FREE for orders over £200 |
International
Sole Bliss now ships all EU orders on a ‘Delivered Duty Unpaid’ (DDU) basis. This means that any duties and taxes which are due will not be collected by us. Instead you will be required to pay local duties and taxes upon delivery of your shoes. UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout. You will then be responsible for paying your local duties and taxes when your shoes arrive. At checkout, you will be provided with an estimate of the local duties and taxes which you will be liable to pay to the courier when they deliver your shoes. If you refuse to pay your duties and taxes and your shoes are returned to Sole Bliss, any costs incurred will be deducted from your refund. Sole Bliss will not be held responsible for these duties or taxes. These costs cannot be reclaimed by Sole Bliss. If you have any questions, please call the Sole Bliss team on +44 1923 227400.
1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.
2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. All discounted items must be delivered back to Sole Bliss within 14 days and must be in a resaleable condition. Orders containing full priced items must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. You must only try your shoes inside on a carpeted area. Select a reputable courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.
3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 business days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account. Please note, we are not able to refund any taxes or duties.
Additional Delivery Information
Delivery delays do sometimes occur, so please wait 3 working days after despatch before contacting us about your order.
If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9am-5pm.
Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Please note: We do not deliver to PO Box addresses.
Our Returns Address is:
Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY
P&P Charge:
Our delivery fee of £12.95 is Non-Refundable
Gift Vouchers:
Please note that purchased Gift Cards are non-returnable and non-refundable
| Location | Delivery |
|---|---|
| Republic of Ireland |
£12.95 2-5 working days via UPS |
Sole Bliss now ships all EU orders on a ‘Delivered Duty Unpaid’ (DDU) basis. This means that any duties and taxes which are due will not be collected by us. Instead you will be required to pay local duties and taxes upon delivery of your shoes. UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout. You will then be responsible for paying your local duties and taxes when your shoes arrive. At checkout, you will be provided with an estimate of the local duties and taxes which you will be liable to pay to the courier when they deliver your shoes. If you refuse to pay your duties and taxes and your shoes are returned to Sole Bliss, any costs incurred will be deducted from your refund. Sole Bliss will not be held responsible for these duties or taxes. These costs cannot be reclaimed by Sole Bliss. If you have any questions, please call the Sole Bliss team on +44 1923 227400.
1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.
2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. Shoes must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. You must only try your shoes inside on a carpeted area. Select a courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.
3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account. Please note, we are not able to refund any taxes or duties.
Additional Delivery Information
Delivery delays do sometimes occur, so please wait 3 working days after despatch before contacting us about your order.
If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9am-5pm.
Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Please note: We do not deliver to PO Box addresses.
Our Returns Address is:
Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY.
P&P Charge:
Please note that delivery fees are Non-Refundable
Gift Vouchers:
Please note that purchased Gift Cards are non-returnable and non-refundable
| Location | Price | Delivery Time |
|---|---|---|
| Austria | £15.95 | 2-5 working days |
| Belgium | £12.95 | 2-5 working days |
| Bulgaria | £14.95 | 2-5 working days |
| Croatia | £15.95 | 2-5 working days |
| Cyprus | £29.95 | 2-5 working days |
| Czech Republic | £15.95 | 2-5 working days |
| Denmark | £15.95 | 2-5 working days |
| Estonia | £19.95 | 2-5 working days |
| Finland | £15.95 | 2-5 working days |
| France | £12.95 | 2-5 working days |
| Germany | £12.95 | 2-5 working days |
| Greece | £15.95 | 2-5 working days |
| Hungary | £15.95 | 2-5 working days |
| Italy | £15.95 | 2-5 working days |
| Latvia | £15.95 | 2-5 working days |
| Lithuania | £15.95 | 2-5 working days |
| Luxembourg | £19.95 | 2-5 working days |
| Malta | £29.95 | 2-5 working days |
| Monaco | £12.95 | 2-5 working days |
| Netherlands | £12.95 | 2-5 working days |
| Poland | £15.95 | 2-5 working days |
| Portugal | £15.95 | 2-5 working days |
| Romania | £15.95 | 2-5 working days |
| Serbia | £15.95 | 2-5 working days |
| Slovakia | £15.95 | 2-5 working days |
| Slovenia | £15.95 | 2-5 working days |
| Spain | £15.95 | 2-5 working days |
| Sweden | £15.95 | 2-5 working days |
Shipping to the U.S.? Click here to switch to our U.S. website.
We are delighted to offer our U.S. customers Free Shipping & Free Returns on our U.S. website. Sole Bliss also covers the cost of import duties and taxes on our U.S. website.
Ordering from us is easy.
If you are hesitant about ordering shoes online, the Sole Bliss team is more than happy to deal with any enquiries by telephone on +1 917 475 0027.
Please note that UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout.
1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.
2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. Shoes must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. You must only try your shoes inside on a carpeted area. Select a courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.
3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account.
Additional Delivery Information
*Please note if you are ordering to a remote area, delivery times may vary.
Delivery delays do sometimes occur, so please wait 7 working days after despatch before contacting us about your order.
If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9.30am-5pm. UK Time
Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Please note: We do not deliver to PO Box addresses.
Our Returns Address is:
Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY.
P&P Charge:
Please note that delivery fees are Non-Refundable
Gift Vouchers:
Please note that purchased Gift Cards are non-returnable and non-refundable
| Location | Delivery |
|---|---|
| Australia & New Zealand |
£39.95 2-5 working days via DHL* |
Sole Bliss now ships all international orders on a ‘Delivered Duty Unpaid’ (DDU) basis. This means that any duties and taxes which are due will not be collected by us. Instead you will be required to pay local duties and taxes upon delivery of your shoes. UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout.
1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.
2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. Shoes must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. You must only try your shoes inside on a carpeted area. Select a courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.
3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account.
Additional Delivery Information
Delivery delays do sometimes occur, so please wait 7 working days after despatch before contacting us about your order.
If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9.30am-5pm. UK Time
Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Kindly note: We do not deliver to PO Box addresses.
Our Returns Address is:
Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY.
P&P Charge:
Please note that delivery fees are Non-Refundable
Gift Vouchers:
Please note that purchased Gift Cards are non-returnable and non-refundable
| Location | Delivery |
|---|---|
| Canada |
£29.95 2-5 working days via DHL |
Update: 1st March 2025
Customers in UAE can now pay in Dirham (AED). We ship all international orders on a ‘Delivered Duty Unpaid’ (DDU) basis. This means that any duties and taxes which are due will not be collected by us. Instead you will be required to pay local duties and taxes upon delivery of your shoes. UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout.
1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.
2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. Shoes must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. You must only try your shoes inside on a carpeted area. Select a courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.
3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account.
Additional Delivery Information
Delivery delays do sometimes occur, so please wait 7 working days after despatch before contacting us about your order.
If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9.30am-5pm. UK Time
Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Please note: We do not deliver to PO Box addresses.
Our Returns Address is: Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY.
P&P Charge: Please note that delivery fees are Non-Refundable
Gift Vouchers: Please note that purchased Gift Cards are non-returnable and non-refundable
| Location | Delivery |
|---|---|
| United Arab Emirates |
£39.95 2-5 working days via DHL |
Sole Bliss ships all international orders on a ‘Delivered Duty Unpaid’ (DDU) basis. This means that any duties and taxes which are due will not be collected by us. Instead you will be required to pay local duties and taxes upon delivery of your shoes. UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout. You will then be responsible for paying your local duties and taxes when your shoes arrive. At checkout, you will be provided with an estimate of the local duties and taxes which you will be liable to pay to the courier when they deliver your shoes. If you refuse to pay your duties and taxes and your shoes are returned to Sole Bliss, any costs incurred will be deducted from your refund. Sole Bliss will not be held responsible for these duties or taxes. These costs cannot be reclaimed by Sole Bliss. If you have any questions, please call the Sole Bliss team on +44 1923 227400.
1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.
2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. Shoes must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. You must only try your shoes inside on a carpeted area. Select a courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.
3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account. Please note, we are not able to refund any taxes or duties.
Additional Delivery Information
Delivery delays do sometimes occur, so please wait 3 working days after despatch before contacting us about your order.
If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9.30am-5pm UK time.
Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Please note: We do not deliver to PO Box addresses.
Our Returns Address is: Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY.
P&P Charge: Please note that delivery fees are Non-Refundable
Gift Vouchers: Please note that purchased Gift Cards are non-returnable and non-refundable
| Location | Price | Delivery Time |
|---|---|---|
| Bahrain | £39.95 | 2-5 working days |
| Bermuda | £29.95 | 2-5 working days |
| Brazil | £34.95 | 2-5 working days |
| Brunei | £39.95 | 2-5 working days |
| Ecuador | £34.95 | 2-5 working days |
| Iceland | £34.95 | 2-5 working days |
| India | £29.95 | 2-5 working days |
| Israel | £39.95 | 2-5 working days |
| Hong Kong | £39.95 | 2-5 working days |
| Jamaica | £39.95 | 2-5 working days |
| Japan | £29.95 | 2-5 working days |
| Kuwait | £34.95 | 2-5 working days |
| Malaysia | £34.95 | 2-5 working days |
| Mexico | £39.95 | 2-5 working days |
| Norway | £19.95 | 2-5 working days |
| Philippines | £39.95 | 2-5 working days |
| Saudi Arabia | £39.95 | 2-5 working days |
| Singapore | £39.95 | 2-5 working days |
| South Africa | £39.95 | 2-5 working days |
| South Korea | £29.95 | 2-5 working days |
| Switzerland | £19.95 | 2-5 working days |
| Thailand | £29.95 | 2-5 working days |
| Turkey | £29.95 | 2-5 working days |
| Uruguay | £39.95 | 2-5 working days |
| Zambia | £39.95 | 2-5 working days |
