It’s so EASY to order with Sole Bliss!
1. We’re fast!
If you place your order today, you will receive your shoes in 1-2 working days. (Please allow 1 extra day for Northern Ireland customers)
2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to exchange them or get a refund, you have 40 days to do so. Shoes must be delivered to Sole Bliss within 40 days of receiving your shoes and must be in a resaleable condition. You must only try your shoes inside on a carpeted area
. You will have a returns label inside your parcel when it arrives. UK returns are FREE with Royal Mail. To return your shoes, simply attach the returns label and take your parcel to your nearest Post Office. Please ensure you keep the receipt from the Post Office as your proof of postage and tracking number. Please note we do not offer a free collection service with Parcel Collect and will not be held responsible for any issues with the Parcel Collect service.
3. We’ll fulfil your request quickly.
Please allow 7 working days (from the day you return your shoes) for your Exchange or Refund to be processed. If you request an Exchange, your shoes will be despatched on a Next-Day Delivery service. If you request a refund, please allow a further 7 working days (depending on your bank) for the funds to appear in your account.
Additional Delivery Information
£5.95 for orders below £200
FREE for orders over £200
Delivery delays do sometimes occur, so please wait 3 working days after despatch before contacting us about your order.
If you are experiencing a problem with your delivery, please email firstname.lastname@example.org
or call our Customer Care Team on +44 (0) 1923 227 400
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Please note: We do not deliver to PO Box addresses.
Additional Returns Information
Please note that should you wish to use an alternative courier or delivery service to return your shoes to us, you are responsible for the items until they reach our returns hub. We cannot accept responsibility for missing packages sent through alternative delivery companies.
Our Returns Address is:
Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY
Our delivery fee of £5.95 is Non-Refundable
Please note that purchased Gift Cards are Non-Returnable and Non-Refundable