Delivery & Returns

It’s so EASY to order with Sole Bliss!

1. We’re fast!
All orders will be delivered to your doorstep within 1-2 working days by DPD. (Please allow 1 to 2 extra day for Northern Ireland & channel Island customers.)

2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to exchange them or return them for a refund, you have 30 days to do so. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. Shoes must be returned to Sole Bliss within the specific returns period and must be in a resaleable condition. You must only try your shoes inside on a carpeted area. All items must be returned in their original shoe box for both exchanges and returns. Any returns received without original packaging will incur a £5.95 deduction from your refund. Please do not try to remove the insoles of our shoes, as this will make the shoes non returnable. You will have a returns label inside your parcel when it arrives. UK returns are FREE with Royal Mail. To return your shoes, simply attach the returns label and take your parcel to your nearest Post Office. Please ensure you keep the receipt from the Post Office as your proof of postage and tracking number. Please note if you choose to use Royal Mail Parcel Collect we will not be held responsible for any issues with the Parcel Collect service. The first return label in your order is free. If you later decide to return additional items from the same order, we will deduct £5.95 from your refund.

3. We’ll fulfil your request quickly.
Please allow 3-5 working days (from the day your return gets back to us) for your Exchange or Refund to be processed. If you request an Exchange, your shoes will be despatched within the following 1-2 working days. If you request a refund, please allow a further 7 working days (depending on your bank) for the funds to appear in your account.

Location	Delivery
United Kingdom	£5.95 for orders below £200 FREE for orders over £200

Additional Delivery Information
Delivery delays do sometimes occur, so please wait 3 working days after despatch before contacting us about your order.
If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 within 14 days of delivery so that we can assist you promptly, Monday-Friday, 9.30am-5pm.

Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

Please note: We do not deliver to PO Box addresses.

Additional Returns Information
Please note that should you wish to use an alternative courier or delivery service to return your shoes to us, you are responsible for the items until they reach our returns hub. We cannot accept responsibility for missing packages sent through alternative delivery companies.

Our Returns Address is: Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY

P&P Charge: Our delivery fee of £5.95 is Non-Refundable

Gift Vouchers: Please note that purchased Gift Cards are Non-Returnable and Non-Refundable

Sole Bliss now ships all EU orders on a ‘Delivered Duty Unpaid’ (DDU) basis. This means that any duties and taxes which are due will not be collected by us. Instead you will be required to pay local duties and taxes upon delivery of your shoes. UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout. You will then be responsible for paying your local duties and taxes when your shoes arrive. At checkout, you will be provided with an estimate of the local duties and taxes which you will be liable to pay to the courier when they deliver your shoes. If you refuse to pay your duties and taxes and your shoes are returned to Sole Bliss, any costs incurred will be deducted from your refund. Sole Bliss will not be held responsible for these duties or taxes. These costs cannot be reclaimed by Sole Bliss. If you have any questions, please call the Sole Bliss team on +44 1923 227400.


1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.

2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. All discounted items must be delivered back to Sole Bliss within 14 days and must be in a resaleable condition. Orders containing full priced items must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. You must only try your shoes inside on a carpeted area. Select a reputable courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.

3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 business days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account. Please note, we are not able to refund any taxes or duties.

Location	Delivery
Republic of Ireland	£12.95 2-5 working days via UPS

Additional Delivery Information
Delivery delays do sometimes occur, so please wait 3 working days after despatch before contacting us about your order.

If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9am-5pm.

Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

Please note: We do not deliver to PO Box addresses.

Our Returns Address is: Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY

P&P Charge: Our delivery fee of £12.95 is Non-Refundable

Gift Vouchers: Please note that purchased Gift Cards are non-returnable and non-refundable

Sole Bliss now ships all EU orders on a ‘Delivered Duty Unpaid’ (DDU) basis. This means that any duties and taxes which are due will not be collected by us. Instead you will be required to pay local duties and taxes upon delivery of your shoes. UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout. You will then be responsible for paying your local duties and taxes when your shoes arrive. At checkout, you will be provided with an estimate of the local duties and taxes which you will be liable to pay to the courier when they deliver your shoes. If you refuse to pay your duties and taxes and your shoes are returned to Sole Bliss, any costs incurred will be deducted from your refund. Sole Bliss will not be held responsible for these duties or taxes. These costs cannot be reclaimed by Sole Bliss. If you have any questions, please call the Sole Bliss team on +44 1923 227400.


1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.

2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. Shoes must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. You must only try your shoes inside on a carpeted area. Select a courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.

3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account. Please note, we are not able to refund any taxes or duties.

Location	Price	Delivery Time
Austria	£15.95	2-5 working days
Belgium	£12.95	2-5 working days
Bulgaria	£14.95	2-5 working days
Croatia	£15.95	2-5 working days
Cyprus	£29.95	2-5 working days
Czech Republic	£15.95	2-5 working days
Denmark	£15.95	2-5 working days
Estonia	£19.95	2-5 working days
Finland	£15.95	2-5 working days
France	£12.95	2-5 working days
Germany	£12.95	2-5 working days
Greece	£15.95	2-5 working days
Hungary	£15.95	2-5 working days
Italy	£15.95	2-5 working days
Latvia	£15.95	2-5 working days
Lithuania	£15.95	2-5 working days
Luxembourg	£19.95	2-5 working days
Malta	£29.95	2-5 working days
Monaco	£12.95	2-5 working days
Netherlands	£12.95	2-5 working days
Poland	£15.95	2-5 working days
Portugal	£15.95	2-5 working days
Romania	£15.95	2-5 working days
Serbia	£15.95	2-5 working days
Slovakia	£15.95	2-5 working days
Slovenia	£15.95	2-5 working days
Spain	£15.95	2-5 working days
Sweden	£15.95	2-5 working days

Additional Delivery Information
Delivery delays do sometimes occur, so please wait 3 working days after despatch before contacting us about your order.

If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9am-5pm.

Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

Please note: We do not deliver to PO Box addresses.

Our Returns Address is: Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY.

P&P Charge: Please note that delivery fees are Non-Refundable

Gift Vouchers: Please note that purchased Gift Cards are non-returnable and non-refundable

Shipping to the U.S.? Click here to switch to our U.S. website.

We are delighted to offer our U.S. customers Free Shipping & Free Returns on our U.S. website. Sole Bliss also covers the cost of import duties and taxes on our U.S. website.

Ordering from us is easy. If you are hesitant about ordering shoes online, the Sole Bliss team is more than happy to deal with any enquiries by telephone on +1 917 475 0027.

Please note that UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout.

1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.

2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. Shoes must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. You must only try your shoes inside on a carpeted area. Select a courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.

3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account.

Location	Delivery
Australia & New Zealand	£39.95 2-5 working days via DHL*

Additional Delivery Information
*Please note if you are ordering to a remote area, delivery times may vary.

Delivery delays do sometimes occur, so please wait 7 working days after despatch before contacting us about your order.

If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9.30am-5pm. UK Time

Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

Please note: We do not deliver to PO Box addresses.

Our Returns Address is: Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY.

P&P Charge: Please note that delivery fees are Non-Refundable

Gift Vouchers: Please note that purchased Gift Cards are non-returnable and non-refundable

Sole Bliss now ships all international orders on a ‘Delivered Duty Unpaid’ (DDU) basis. This means that any duties and taxes which are due will not be collected by us. Instead you will be required to pay local duties and taxes upon delivery of your shoes. UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout.

1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.

2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. Shoes must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. You must only try your shoes inside on a carpeted area. Select a courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.

3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account.

Location	Delivery
Canada	£29.95 2-5 working days via DHL

Additional Delivery Information
Delivery delays do sometimes occur, so please wait 7 working days after despatch before contacting us about your order.

If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9.30am-5pm. UK Time

Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

Kindly note: We do not deliver to PO Box addresses.

Our Returns Address is: Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY.

P&P Charge: Please note that delivery fees are Non-Refundable

Gift Vouchers: Please note that purchased Gift Cards are non-returnable and non-refundable

Update: 1st March 2025
Customers in UAE can now pay in Dirham (AED). We ship all international orders on a ‘Delivered Duty Unpaid’ (DDU) basis. This means that any duties and taxes which are due will not be collected by us. Instead you will be required to pay local duties and taxes upon delivery of your shoes. UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout.

1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.

2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. Shoes must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. You must only try your shoes inside on a carpeted area. Select a courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.

3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account.

Location	Delivery
United Arab Emirates	£39.95 2-5 working days via DHL

Additional Delivery Information
Delivery delays do sometimes occur, so please wait 7 working days after despatch before contacting us about your order.

If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9.30am-5pm. UK Time

Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

Please note: We do not deliver to PO Box addresses.

Our Returns Address is: Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY.

P&P Charge: Please note that delivery fees are Non-Refundable

Gift Vouchers: Please note that purchased Gift Cards are non-returnable and non-refundable

Sole Bliss ships all international orders on a ‘Delivered Duty Unpaid’ (DDU) basis. This means that any duties and taxes which are due will not be collected by us. Instead you will be required to pay local duties and taxes upon delivery of your shoes. UK sales tax (VAT), which is included in the original price on our website, will be deducted at checkout. You will then be responsible for paying your local duties and taxes when your shoes arrive. At checkout, you will be provided with an estimate of the local duties and taxes which you will be liable to pay to the courier when they deliver your shoes. If you refuse to pay your duties and taxes and your shoes are returned to Sole Bliss, any costs incurred will be deducted from your refund. Sole Bliss will not be held responsible for these duties or taxes. These costs cannot be reclaimed by Sole Bliss. If you have any questions, please call the Sole Bliss team on +44 1923 227400.


1. We’re fast!
If you place your order before 12pm, it will be despatched the same day and delivered between 2-5 working days later. Orders placed after 12pm will be despatched the following working day.

2. Trying on your Sole Bliss shoes.
We hope you love your shoes as soon as you try them on, but if you need to send them back for a refund, you have 30 days to do so. Shoes must be delivered to Sole Bliss within 30 days of receiving your shoes and must be in a resaleable condition. All orders containing discounted items must be delivered back to Sole Bliss within 14 days. You must only try your shoes inside on a carpeted area. Select a courier or delivery service and complete the returns form included in your parcel. Please note that we are unable to cover the cost of any international returns. The customer is responsible for the items until they reach our returns hub.

3. We’ll fulfil your request quickly.
Once we have your shoes back, we will process your refund within 2-3 days. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account. Please note, we are not able to refund any taxes or duties.

Location	Price	Delivery Time
Bahrain	£39.95	2-5 working days
Bermuda	£29.95	2-5 working days
Brazil	£34.95	2-5 working days
Brunei	£39.95	2-5 working days
Ecuador	£34.95	2-5 working days
Iceland	£34.95	2-5 working days
India	£29.95	2-5 working days
Israel	£39.95	2-5 working days
Hong Kong	£39.95	2-5 working days
Jamaica	£39.95	2-5 working days
Japan	£29.95	2-5 working days
Kuwait	£34.95	2-5 working days
Malaysia	£34.95	2-5 working days
Mexico	£39.95	2-5 working days
Norway	£19.95	2-5 working days
Philippines	£39.95	2-5 working days
Saudi Arabia	£39.95	2-5 working days
Singapore	£39.95	2-5 working days
South Africa	£39.95	2-5 working days
South Korea	£29.95	2-5 working days
Switzerland	£19.95	2-5 working days
Thailand	£29.95	2-5 working days
Turkey	£29.95	2-5 working days
Uruguay	£39.95	2-5 working days
Zambia	£39.95	2-5 working days

Additional Delivery Information
Delivery delays do sometimes occur, so please wait 3 working days after despatch before contacting us about your order.

If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0) 1923 227 400 Monday-Friday, 9.30am-5pm UK time.

Tracking
When placing your order, please provide an email address and mobile number to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

Please note: We do not deliver to PO Box addresses.

Our Returns Address is: Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, United Kingdom. WD24 4YY.

P&P Charge: Please note that delivery fees are Non-Refundable

Gift Vouchers: Please note that purchased Gift Cards are non-returnable and non-refundable