It’s so EASY to buy your shoes for bunions from us!
If you are hesitant about ordering shoes online, the Sole Bliss team is more than happy to deal with any enquiries by telephone on +44 (0)1923 227400.
Ordering from us is easy:
1. We’re fast!
If you place your order before 3pm, it should be despatched the same day and delivered between 2 and 3 working days later, depending on whether you choose our standard delivery service with iParcel or our expedited delivery service with DPD. Orders placed after 3pm will be despatched the following working day.
Any orders placed after 3pm on Friday will be despatched the following Monday.
2. Not quite right? Not to worry.
We hope you love your shoes as soon as you try them on, but if you need to exchange them or get a refund, you have 14 days to do so. Select a courier or delivery service (we recommend AnPost) and complete the returns form included in your parcel.
3. We’ll fulfil your request quickly.
Once we have your shoes back, we aim to exchange them for the correct size and send them right back to you within 2 working days. Exchanges will be sent by our standard service (with iParcel) unless otherwise requested. We may need to charge extra for exchanges that require expedited delivery.
If you need a refund, we will process it within 2-3 days of receiving your return and notify you of its completion via email. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account.
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2-3 working days with DPD
Additional Delivery Information
Delivery delays do sometimes occur, so please wait 3 working days before contacting us about your order. Orders with multiple items may be despatched from both our distribution centre and our Sole Bliss store. In this case, you may receive a separate despatch confirmation email and tracking number for each shipment. You will only be charged delivery costs once per order.
If you are experiencing a problem with your delivery, please email firstname.lastname@example.org or call our Customer Care Team on +44 (0)1923 227 400 Monday-Friday, 9.30am-5pm.
Tracking: When placing your order, please provide an email address to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Additional Returns Information
Ensure you return your item(s) within 14 days of receipt. The goods must be returned unused, in their original, undamaged packaging.
If, for any reason, you are unsure about the fit of shoes you have ordered, please ensure you contact our Customer Care team for advice before wearing the shoes outside.
Complete the returns form enclosed with your item(s) and place the completed returns form in the parcel.
Return your items to us via a reputable delivery service or courier of your choice. Please note that Sole Bliss cannot accept responsibility for any items lost by third-party delivery companies or couriers.
Online purchases may only be returned to our warehouse, not to our store.
Our Returns Address is: Sole Bliss c/o Lisa Kay Ltd, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY