It’s so EASY to order with us!
If you are hesitant about ordering shoes online, the Sole Bliss team is more than happy to deal with any enquiries by telephone on +44 (0)1923 227400.
Important Brexit Information:
We are very pleased to inform you that as from 1st January 2021, there continues to be no extra taxes or duties when ordering from Sole Bliss.
All our shoes are Made in Italy and Spain and so there are no changes or increased costs.
We also continue to offer Speedy Delivery and Free Returns in the Republic of Ireland and Northern Ireland.
(Customers in Northern Ireland, England, Scotland & Wales remain unaffected by these changes too.)
Please also note that our Returns period has been extended to 40 days.
Ordering from us is easy:
1. We’re fast!
If you place your order before 12pm, it should be despatched the same day and delivered between 2 and 4 working days later.
Orders placed after 12pm will be despatched the following working day.
Any orders placed after 12pm on Friday will be despatched the following Monday.
2. Not quite right? Not to worry. Returns and Exchanges are always Free!
We hope you love your shoes as soon as you try them on, but if you need to exchange them or get a refund, you have 40 days to do so. Shoes must be returned to us in a resaleable condition and should only be tried inside in a carpeted area. Ireland returns are free with Drop2Shop when you take your parcel to a drop off point.
Free Returns via Drop2Shop:
To return your shoes to Sole Bliss, please visit: www.drop2shop.ie
Please select Sole Bliss as the ‘Retailer’ and select your local drop off shop.
Enter your Order Number & contact details. It will then email you a barcode to show at your drop off point.
No need for a printer, the drop off shop can print it for you.
As soon as your parcel is received at our UK warehouse, we will process your request for a refund / exchange.
3. We’ll fulfil your request quickly.
Once we have your shoes back (which usually takes no more than 2 working days), we aim to exchange them for the correct size and send them right back to you within 2 working days. If you need a refund, we will process it within 2-3 days of receiving your return and notify you of its completion via email. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account.
Our Returns Address is: Sole Bliss c/o Lisa Kay Ltd, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY
|Republic of Ireland||
2-4 working days
Additional Delivery Information
Delivery delays do sometimes occur, so please wait 3 working days before contacting us about your order. Orders with multiple items may be despatched from both our distribution centre and our Sole Bliss store. In this case, you may receive a separate despatch confirmation email and tracking number for each shipment. You will only be charged delivery costs once per order.
If you are experiencing a problem with your delivery, please email email@example.com or call our Customer Care Team on +44 (0)1923 227 400 Monday-Friday, 9.30am-5pm.
Tracking: When placing your order, please provide an email address to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Additional Returns Information
Ensure you return your item(s) within 40 days of receipt. The goods must be returned unused, in their original, undamaged packaging.
If, for any reason, you are unsure about the fit of shoes you have ordered, please ensure you contact our Customer Care team for advice before wearing the shoes outside.
Complete the returns form enclosed with your item(s) and place the completed returns form in the parcel. Please follow the instructions above for Free Returns with www.drop2shop.ie
Alternatively, you can return your items to us via a reputable delivery service or courier of your choice. Please note that Sole Bliss cannot accept responsibility for any items lost by third-party delivery companies or couriers.
Our Returns Address is: Sole Bliss, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY