How can we help?

Here you'll find answers to some of the questions we get asked most often.

If you can't find an answer to your query here, please contact us for further help.

General

Helpful information on our products, your account and using our website.

Questions about Sole Bliss Shoes

All Sole Bliss shoes have been designed to accommodate bunions and wider feet, so you will find them to be more accommodating than other high heels.

Our Regular Fit styles are for those with slim to regular-width feet, plus bunions (mild to severe).

Our Wide Fit styles are for those with wide feet, plus bunions (mild to severe). These styles are equivalent to at least a EEE fit.

We do not offer Regular AND Wide Fit versions of each style – shoes are either classed as Regular Fit OR Wide Fit.

Our sizes go from UK size 3 (EU 36) to UK size 9 (EU 42), with half sizes in between. For a full conversion chart, including US sizing, click here.

The majority of our styles fit true to size, so you should take your regular shoe size. Consider the width of your foot when choosing your style and size. Click here to see which shoes are Regular Fit and which are Wide Fit.

If you always buy between two sizes (e.g. size 5.5 & size 6), we recommend you go with the larger of these two sizes.

The majority of our styles fit true to size, however some styles will require you to take a slightly different size, e.g. a half size larger. Please carefully read the information on each style’s product page.

We recommend that you go with the most comfortable size for the larger of your two feet. It’s easy to fill excess space in a shoe (podiatrist top tip: try balling up a pop sock and putting it in the point of the shoe to act as a buffer between the end of your toes and the shoe.)

Questions about Feet

Yes. All Sole Bliss shoes have been designed to accommodate bunions and can do so in part due to our ‘Bunion Bed’ – a hidden stretch panel that can accommodate a bunion. However, if you have one foot with no bunion (as is common!), the shoes will still fit that foot.

Yes. All Sole Bliss shoes have been designed to accommodate bunions and can do so in part due to our ‘Bunion Bed’ – a hidden stretch panel that can accommodate a bunion. However, if you don’t have bunions, the shoes will still fit that foot.

Our shoes have become popular amongst women looking for high heels that provide them with lasting comfort, even if they don’t have any foot problems.

Due to the technology in our shoes, we have had many customers who suffer from arthritis and arthritic joints who have loved the comfort the shoes provide. Everyone’s feet are different and so we recommend you try the shoes to see if they work for you personally. It’s advisable to try one of the Wide Fit styles as they offer more room, which will put less pressure on painful joints.

Due to the technology in our shoes, we have had many customers who suffer from a Morton’s neuroma who have loved the comfort the shoes provide. Everyone’s feet are different and so we recommend you try the shoes to see if they work for you personally. It’s advisable to try one of the Wide Fit styles as they offer more room, which will put less pressure on your feet.

Due to the technology in our shoes, we have had many customers who suffer from plantar fasciitis who have loved the comfort the shoes provide. Underfoot you will find three distinct layers of memory foam which offer cushioning and shock absorbency. Everyone’s feet are different and so we recommend you try the shoes to see if they work for you personally.

Orders

All about orders and payments

Questions about Orders

Simply click on the style you want to buy, select your size and click ‘Add to bag’. When you have finished shopping, click ‘My bag’ (in the top right corner) and you will be able to proceed to the checkout. Alternatively, call us on +44 (0)1923 227400 to place your order. We will send emails confirming your order and the expected delivery date.

We accept major credit cards including Visa, Visa Debit and Mastercard. We do not accept American Express. We do not offer PayPal as a payment method.

The CVV is the 3 or 4 digit number embossed or imprinted on the signature panel on the back of Visa and Mastercard cards. This code is used to validate your purchase and as an extra security measure to ensure that you have access and/or physical possession of the credit card itself. Your order cannot be fully processed without a valid Security Code. Once your order has been processed, your Security Code will not be held on file.

You can buy Sole Bliss shoes from our sister brand Lisa Kay London’s shop in London. Click here for the shop address.

We do not have stockists other than this shop, and currently there are no plans to partner with other stockists.

Sole Bliss is committed to meeting the requirements of the Disability Discrimination Act and makes every effort to ensure its communications are accessible to those with special needs.

Questions about Delivery

If you place your order before 3pm, it should be despatched the same day and delivered the following working day by DPD, or in 1-2 working days and by UPS for customers in Northern Ireland. Orders placed after 3pm will be despatched the following working day and delivered the day after that (allow 1 extra day for Northern Ireland customers.)

 

Saturday & Sunday delivery is available for mainland UK customers only. Orders must be placed before 3pm on Friday. Any orders placed after 3pm on Friday will be despatched the following Monday and delivered on the Tuesday.

If you place your order before 3pm (UK time), it should be despatched the same day and delivered between 2-8 working days (depending on your country) by one of our delivery partners. Orders placed after 3pm will be despatched the following working day. Any orders placed after 3pm on Friday will be despatched the following Monday. Please check the ‘Delivery & Returns’ tab at the top of this page for more information about your country’s delivery options.

If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0)1923 227 400 Monday-Friday, 9.30am-5pm GMT. Tracking: When placing your order, please provide an email address to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

Questions about Returns

You have 14 days from the day you receive your parcel to return your shoes to us for either an exchange or a refund. Shoes must be returned to us in a resaleable condition and should only be tried inside in a carpeted area. You will have a DPD returns labels inside your parcel when it arrives. UK returns are free with DPD when you take your parcel to a DPD drop-off point. Locate your nearest DPD drop-off point here. Simply stick the returns label that came with your shoes on to the front of your parcel and hand it over to the drop-off point. Proof of postage is not required as the labels are already in the DPD system.

Please check the ‘Delivery & Returns’ tab at the top of this page for more information about your country’s return options.

Refunds are generally processed within 2 working days of your shoes arriving back to our warehouse. You will be notified of your refund’s completion via automated email.

Complete the returns form enclosed with your item(s) and place the completed returns form in the parcel. It’s advisable to call ahead of returning your shoes to let us know your exchange request – that way we can place the correct pair on hold under your name to complete the exchange once your original pair are returned to us.

We do not offer exchanges for customers outside of the UK and Ireland. Return your shoes to us for a refund, and once your refund has been completed you can place a new order for replacement shoes.

Yes. We use the Secure Socket Layer (SSL) method, which means your details are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows at the bottom of the browser or the address of the web page starts with ‘https’. This method is the recognised standard for secure transactions.

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