Europe Delivery & Returns

It’s so EASY to buy your shoes for bunions from us!

If you are hesitant about ordering shoes online, the Sole Bliss team is more than happy to deal with any enquiries by telephone on +44 (0)1923 227400.

Ordering from us is easy:

1. We’re fast!
If you place your order before 3pm, it should be despatched the same day and delivered between 2-8 working days (depending on the country) by one of our delivery partners. Orders placed after 3pm will be despatched the following working day. Any orders placed after 3pm on Friday will be despatched the following Monday.
If you are experiencing a problem with your delivery, please email 
customercare@solebliss.com or call our Customer Care Team on +44 (0)1923 227 400 Monday-Friday, 9.30am-5pm.
Tracking: When placing your order, please provide an email address to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

2. Not quite right? Not to worry.
We hope you love your shoes as soon as you try them on, but if you need to return them to us you have 21 days to do so. Select a courier or delivery service and complete the returns form included in your parcel.

3. We’ll fulfil your request quickly.
Once we have your shoes back we will process a refund within 2-3 days of receiving your return. Please allow up to 7 working days (depending on your bank) for the funds to appear in your account. If you need to re-order a different size or style, you can do so after your refund has been processed and you have been notified of this via email.

If you are experiencing a problem with your delivery, please email customercare@solebliss.com or call our Customer Care Team on +44 (0)1923 227 400 Monday-Friday, 9.30am-5pm.

Tracking: When placing your order, please provide an email address to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.

Additional Returns Information
Ensure you return your item(s) within 21 days of receipt. The goods must be returned unused, in their original, undamaged packaging.If, for any reason, you are unsure about the fit of shoes you have ordered, please ensure you contact our Customer Care team for advice before wearing the shoes outside. 
Complete the returns form enclosed with your item(s) and place the completed returns form in the parcel.
Return your items to us via a reputable delivery service or courier of your choice. Please note that Sole Bliss cannot accept responsibility for any items lost by third-party delivery companies or couriers.

Our Returns Address is: Sole Bliss c/o Lisa Kay Ltd, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY

 

Country

 Price (in GBP)

 Delivery Time

 Courier/Delivery Service

Austria

12.95

4-6 days

UPS

Belgium

12.95 

3-5 days 

UPS

Cyprus 

19.95

3-5 days 

Royal Mail 

Czech Republic

12.95 

4-6 days 

UPS

Denmark

12.95 

4-6 days 

UPS

Finland 

14.95

5-7 days

UPS 

France

12.95 

3-5 days 

UPS

Germany 

12.95 

3-5 days 

UPS

Greece 

14.95

7-9 days 

UPS 

Hungary 

19.95

4-6 days 

UPS

Italy

12.95 

4-6 days 

UPS

Luxembourg 

12.95 

3-5 days 

UPS

Malta 

19.95

4-8 days

UPS

Netherlands 

12.95 

3-5 days 

UPS

Portugal 

12.95 

4-6 days 

UPS

Romania 

19.95

5-7 days 

UPS 

Slovakia

12.95 

5-7 days 

UPS

Spain 

12.95 

4-6 days 

UPS

Sweden 

14.95 

4-6 days 

UPS

Switzerland 

12.95 

4-6 days 

UPS

 

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