It’s so EASY to buy your shoes from us!
If you are hesitant about ordering shoes online, the Sole Bliss team is more than happy to deal with any enquiries by telephone on +44 (0)1923 227400.
Ordering from us is easy:
1. We’re fast!
If you place your order before 3pm, it should be despatched the same day and delivered the following working day by UPS. Orders placed after 3pm will be despatched the following working day and delivered the day after that.
2. Not quite right? Not to worry.
We hope you love your shoes as soon as you try them on, but if you need to exchange them or get a refund, you have 14 days to do so. UK returns are free with UPS when you take your parcel to a UPS Access Point. Locate your nearest UPS Access Point here. Simply stick the returns label that came with your shoes on to the front of your parcel and hand it over to the Access Point. Just make sure you get a proof of postage.
3. We’ll fulfil your request quickly.
Once we have your shoes back (which usually takes no more than 2 working days), we will exchange them for the correct size and send them right back to you. If you need a refund, we will process it the day we receive the shoes back.
Additional Delivery information
We aim to despatch all orders placed before 12 midnight on the following working day. All orders will be delivered via UPS, and we aim to deliver your goods one working day after despatch. Orders placed on a Friday will be despatched the following Monday.
Delivery delays do sometimes occur, so please wait 3 working days before contacting us about your order. Orders with multiple items may be despatched from both our distribution centre and our Sole Bliss store. In this case, you may receive a separate despatch confirmation email and tracking number for each shipment. You will only be charged delivery costs once per order.
|UK (excluding Channel Islands)||£5.95|
|UK Orders Over £240||Free|
|Republic of Ireland||£9.95|
|Band 3* (European countries inc. France, Spain, Germany & Italy)||£14.95|
|Band 4 (inc. United States, Canada, Mexico & Channel Islands)||£19.95|
|Band 5 (Rest of world)||£19.95|
*To check which band your country falls into, please scroll to the bottom of the page
If you are experiencing a problem with your delivery, please email firstname.lastname@example.org or call our Customer Care Team on +44 (0)1923 227 400 Monday-Friday, 9.30am-5pm.
Tracking: When placing your order, please provide an email address to receive regular updates on the status of your delivery; this will also enable us to send you an estimated delivery time.
Please note: We do not deliver to PO Box addresses.
Returns and Refunds: If you are not completely satisfied with your purchase, we offer a 14 day return policy for customers from the UK, Ireland and Band 3 of our delivery tariffs. Please allow up to 3 working days for your refund to be processed. Please contact your bank or credit card company to find out how long it takes for your account to be credited.
Customers from Band 4 and Band 5 have 21 days to return items. Except for faulty goods, all items must be returned to us in a saleable condition. They must be returned unused and in their original, undamaged packaging.
You must try the shoes on in a carpeted area and make sure they are suitable and that you intend to keep them before wearing them outside. Shoes with damaged soles and/or not in a resaleable condition will not be accepted back at our warehouse and will be returned to you.
UK & Ireland Returns
Free UK Returns via UPS:
- We offer a free returns service for customers in the UK who wish to use our UPS free returns service. You can return your items via UPS by taking them to a UPS Access Point. Please retain your proof of postage for reference. Click here to find your nearest Access Points.
- Ensure you return your item(s) within 14 days of receipt. The goods must be returned unused, in their original, undamaged packaging.
- Complete the returns form enclosed with your item(s) and place the completed returns form in the parcel.
- Attach the printed returns label that you received in your parcel to the front of your package.
- Take your parcel to your local UPS Access Point and ask for a proof of despatch. Please retain any tracking information given to you for any future correspondence.
Alternatively, you can return your items to us via a reputable delivery service or courier of your choice. Please note that Sole Bliss cannot accept responsibility for any items lost by third-party delivery companies or couriers.
Online purchases may only be returned to our warehouse, not to our store.
Our Returns Address is: Sole Bliss c/o Lisa Kay Ltd, Unit D, Penfold Works, Imperial Way, Watford, Herts, WD24 4YY
We are unable to process returns for items purchased in-store. If you bought your Sole Bliss items from our shop or from one our partners, and are unhappy with your purchase, please return them to the shop you bought them from.
If you’ve changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we’ll exchange or refund it.
You can return your items to us via a reputable delivery service or courier of your choice. Please note that Sole Bliss cannot accept responsibility for any items lost by third-party delivery companies or couriers.
Unless faulty, this should be within 21 days of receiving your order. By original condition, we mean that you should have kept packaging and labels, and that the item is undamaged and unused. You will be expected to bear the cost of returning any unwanted items.
If the item is faulty, damaged or not as described, please email email@example.com or call our Customer Care Team on +44 (0)1923 227 400 Monday-Friday, 9.30am-5pm (UK Time)
Return to Store
If you bought your item(s) from our shop or one of our partners, please return your item(s) to the store from which you bought them.
If returning to our North London store, please ensure you return your item(s) within 14 days of purchasing them for a full refund. The goods must be returned unused, in their original, undamaged packaging.
Ensure you take the card used to purchase your item(s) to the store, as well as your receipt. Items without a valid receipt will not be accepted.
Our store will refund item(s) in the same way in which you paid, or can offer an exchange or credit note.
We regret that our North London store is unable to offer a refund/exchange on items purchased elsewhere.
Band 3 includes: Norway, Switzerland, Cyprus, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Romania, Slovak Republic, Slovenia, Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal (excluding Azores and Madeira), Spain (excluding Canary Islands, Ceuta, Melilla), Sweden, France, Germany, Monaco, Belgium, Holland (The Netherlands), Luxembourg, Netherlands, The (Holland)Band 4 includes: Armenia, Azerbaijan, Georgia, Kazakhstan, Russia, Albania, Andorra, Belarus (Byelorussia), Bosnia-Herzegovina, Canary Islands, Ceuta, Channel Islands (Guernsey and Jersey), Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Macedonia (FYROM), Melilla, Moldova, Montenegro, San Marino, Serbia, Turkey, Ukraine, Liechtenstein, Malta, Canada, Mexico, Puerto Rico, United States, Azores, Madeira.
Band 5: Countries or States not mentioned in the above two categories.